Proactive customer service for maximum availability

SIMACO maintains the operational reliability and profitability of inkjet coders with repair and maintenance services which are cost–effective.

The company not only provides original equipment manufacturer quality at an unbeatable price regarding inks, MakeUps and cleaners.  In addition our fast reacting team of local technicians also ensures the full functionality of industrial inkjets from manufacturers such as Videojet®, Linx®, Domino®, Hitachi® or Willett® with comprehensive services – and that at hourly rates which are up to 20% less than the prices of original suppliers.  Our special offer:  introductory maintenance for new customers.

Full service maintenance contracts guarantee an availability which exceeds normal standards by far:  for this experienced SIMACO experts undertake all the necessary work at regular, clearly defined intervals.  Potential interference sources are therefore identified at an early stage and dealt with before they can cause costly failures.

Cross brand competence

Our service technicians possess the necessary know–how due to intensive in–house training and many years of practical experience.  They can attend to several coders of different brands during a single on–site visit because they always bring a number of device specific maintenance boxes along containing the most suitable tools and spare parts in each case.  This creates synergies, conserves resources and saves money.  The range of services extends from repairs, replacing wearing parts, conversion work and interface connections to assembling overhauled used devices.

The SIMACO Service Hotline provides help for self help in order to rectify smaller defects.  You can restore the operating reliability of your inkjet in many cases with one call to +49 2636 / 56 440 without a technician having to visit.  Alternatively we also carry out repairs and maintenance in our own well equipped workshop –  namely at particularly favourable conditions.  We also test newly developed inks, MakeUps and cleaners there directly in the device.

Tailor–made conversion

We support you throughout the conversion of your coding system to good value SIMACOLOR inks from the project planning stage to commissioning.  This makes sure that it is optimally adapted to the product as well as the respective task and carries out product marking which is reliable, consumption optimised, perfectly adhering and readable.  For this our service team analyses the application and chooses the most suitable product.

SIMACO ensures the maximum availability of industrial inkjet coders with this proactive customer service which also includes the supply of spare parts and completely renewed used devices as well as practice–oriented training courses for users.